EVOLTA (“Tiago Cortegaça Unipessoal, Lda and affiliates “, “our”, “us”, or “we”) provides a proprietary service (the ” EVOLTA Platform”) centered around a smart phone application (the “Application”) that enables persons who seek transportation services (“Riders”) to be matched with third-party transportation service providers (“Drivers”), and to facilitate transactions among Riders and Drivers who use the EVOLTA Platform (together referred to as “Users”). The EVOLTA Platform includes the Application and any other features, content, websites or applications offered from time to time by in connection with the Application. ALTHOUGH EVOLTA OPERATES AS A TECHNOLOGY PROVIDER, PLEASE NOTE THAT THE EVOLTA PLATFORM ALSO FACILITATES TRANSPORTATION SERVICES PROVIDED BY THIRD-PARTY DRIVERS. EVOLTA SERVES AS A FACILITATOR, CONNECTING RIDERS WITH TRANSPORTATION SERVICE PROVIDERS. WHILE WE STRIVE TO ENSURE A SAFE EXPERIENCE, EVOLTA ACCEPTS RESPONSIBILITY AND LIABILITY FOR THE TECHNOLOGY PLATFORM AND ITS FUNCTIONALITIES. HOWEVER, THE ACTUAL TRANSPORTATION SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTIES, AND EVOLTA CANNOT BE HELD RESPONSIBLE OR LIABLE FOR SUCH TRANSPORTATION SERVICES.
EVOLTA is committed to protecting our users’ privacy. The following Privacy Policy outlines the information EVOLTA may collect and how we may use that information to better serve visitors and members while using our Website, such as www.evolta.pt and our Mobile Application.
BY USING OUR WEBSITE AND MOBILE APPLICATION (COLLECTIVELY, THE “SERVICE”), YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices.
If you have questions about this Privacy Policy, please contact us at geral@evolta.pt.
INFORMATION WE COLLECT
When you use these services, you'll share some information with us. So we want to be upfront about the information we collect, how we use it and the controls we give you to access, update and delete your information.
Upon registration with the Service (either as a consumer, partner or driver), a user profile is developed to further customize the user’s experience. The current required data fields are:
Email
Password
Name
Phone number
Date of birth
Gender
Installed Application
In addition, tracking information - which will be used in the background - is collected as you navigate through our website (the “Website”) or use the Service, including, but not limited to geographic areas. If you are traveling in a vehicle ordered via the Service, the driver’s mobile phone will record your GPS coordinates. Most GPS enabled mobile devices can define one’s location within Lisbon area. We collect this information in order to calculate your fare and do not use it for any other purpose.
We collect users’ device types and unique identifiers. We use this information for the sole purpose of providing you with the most up to date application and features. You may also choose to upload a photo while using the site or application, if you wish to do so, this information may be viewable by the drivers who are picking you up so that they are able to verify your identity. You may remove such photos or update them at any time by logging into your account. If you use our services through your mobile device, we will track your geo-location information so that you are able to view the drivers in your area, set your pick up location, and so that drivers are able to find your pick up location We will not share this information for any other purpose and will only use this information for the sole purpose of fulfilling your request. You may at any time no longer allow our application to track your geo-location information by turning off the geo-tracking function on your mobile device.
To help us serve you, we use “cookies” to store and sometimes track user information. A cookie is sent to your browser from a web server and stored on your computer’s hard drive. Cookies can be disabled or controlled by setting a preference within your web browser.
Users of the Website should be aware that non-personal information and data may be automatically collected by virtue of the standard operation of the Company’s computer servers or through the use of “cookies”. Cookies are files used by a website to recognize repeat users. They enable website to track web usage behavior. Cookies take up minimal room on your computer and cannot damage your computer’s files. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. Users should be aware that the Company cannot control the use of cookies (or the resulting information) by third-parties. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. There may, however, be some features of the Service which require the use of cookies in order to customize the delivery of information to you.
The use of third party cookies is not covered by our privacy policy. We do not have access or control over these cookies.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information (phone number and installed application information). The information that we request will be retained by us and used as described in this privacy policy.
The app does use third-party services that may collect information used to identify you. Link to the privacy policy of third-party service providers used by the app
§ Google Play Services
§ Facebook
CHILDREN UNDER 13
The Site and Services are not directed to children and children are not eligible to use our Sites or Services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 13 years of age, and no part of our Site or Services is designed to attract people under 13 years of age. If we later learn that a user is under 13 years of age, we will take steps to remove that user’s Personal Information from our databases and to prevent the user from utilizing the Site and the Services.
HOW WE USE YOUR INFORMATION
Our primary goal in collecting information is to provide you with an enhanced experience when using the Service. We use this information to closely monitor which features of the Service are used most, to allow you to view your trip history, store your credit card information with our PCI certified payment partner, view any promotions we may currently be running, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources, we use the mobile information collected so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases marketing purposes. We use the credit card information you provide to us so that we are able to bill you for services.
The Company uses your Internet Protocol (IP) address to help diagnose problems with our computer server and to administer our Website. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you.
SERVICE-RELATED ANNOUNCEMENTS
We will send you strictly service-related announcements on rare occasions when we deem it necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you may deactivate your account.
CUSTOMER SERVICE
Based upon the personally identifiable information you provide to us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
TARGETED ADVERTISING
We may use your user information to engage in Targeted advertising. This information is a collection of a user’s including the user’s web browsing and search history. This information is used to select which advertisement should be displayed to a particular individual on websites other than www.evolta.pt. For example, if you have shown a preference for nursing while visiting www.evolta.pt, you may be served an advertisement from www.evolta.pt for nursing related programs when you visit a site other than www.evolta.pt. The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any personal information such as an individual’s name, address or credit card number. Targeted advertisements may come from www.evolta.pt or through third party website publishers.
OUR DISCLOSURE OF YOUR INFORMATION
We do not sell, rent or trade your personal information or geo-location information. We will only use this information as disclosed within this privacy policy.
The Company may share aggregated information that includes non-identifying information and log data with third parties for industry analysis, demographic profiling and to deliver targeted advertising about other products and services.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, due to following reasons:
§ To provide the Service on our half (process payment, provide customer support, provide geo-location information to our drivers)
§ To host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our Website and Service are used.
§ These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may also provide personal information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications by contacting those third parties directly.
The Company cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as required by law.
If we are involved in a merger, acquisition, or sale of all or a portion of EVOLTA you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any additional choices you may have regarding the protection of your personal information.
ACCESS TO YOUR PERSONAL INFORMATION
If your personal information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or amend it by making the change on our member information page or by emailing us at geral@evolta.pt. We will respond to your access request within 30 days.
We will retain your information (including geo-location) for as long as your account is active or as needed to provide you services. If you wish to delete your account or request that we no longer use your information to provide you services, you can do by selecting "Delete Account" on your profile tab. Alternatively, you can request to delete your account at geral@evolta.pt. When your account is deleted, all the personal information and other data linked to it is also deleted.
We will only retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SECURITY
The personally identifiable and geo-location information we collect is stored within our database, We use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) to protect your information. However, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. We recommend that you not disclose your password to anyone.
INVITE FRIENDS
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at geral@evolta.pt to request that we remove this information from our database.
SOCIAL MEDIA (FEATURES) AND WIDGETS
Our Website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, the pages you visit on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
CHANGES IN THIS PRIVACY POLICY
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
DISPUTE RESOLUTION
In the event of a dispute related to this contract or the use of services, we agree to attempt an amicable resolution. If amicable resolution is not possible, we agree to submit the dispute to arbitration under the terms of the current Portuguese law. We reserve the right to pursue individual actions in small claims courts and to seek injunctive relief in competent courts to prevent violations of intellectual property rights. We waive the right to a trial by jury and participation in class actions.